Processing returns requires a lot of time and resources—and as a small business, this is a real challenge for us. If you have any questions about our product before purchasing—for example, whether the Gwinis will work on your shoes—please feel free to email us in advance or check out our FAQs . This way, we can avoid returns as much as possible.

You can reach us at info@gwinis.de

If you still need to return your goods, here's how:

• Contact: Please contact us in advance by email at info@gwinis.de so that we can organize everything smoothly.
  
  
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  Deadline: You have 14 days from receipt of your order to contact us.
  
  


• Condition of the goods: Items must be returned unworn, undamaged and in their original packaging.
  
  


• Costs: In this case, you will bear the return costs yourself.

If there is something wrong with the product or it is damaged, just write to us – we will definitely find a fair and cooperative solution, because your satisfaction is important to us.